The Beginning of a hyper-connected society through the Internet of Things IoT Service Management
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Main Text
IoT Service Management Platform "IoTSM"
What is IoT Service Management(IoT+ITSM=IoTSM)? It is a management system that incorporates an IoT service management system based on IT Service Management as a system for the operation and management of Internet of Things services. It is a support tool for stable "operating" and efficient "management" of IoT services.
System Concepts Diagram
- IoTSM Service Desk
- Quick fixable by consulting and receiving service inquiry, request, and failure of IoT service user
- Considering service satisfaction of user with a single point of contact
- IoTSM Incident Management
- Support process receiving and processing IoT service failure
- Managing failure processing history of IoT service and preventing recurrence
- Aim to stable service providing through rapid restoration
- IoTSM Change Management
- Provide processes for equipment movement and change tasks for solving failure during IoT service operation
- Manage change history, Minimize failure caused by planned and authorized change tasks
- IoTSm Configuration Management
- Grasping current status by managing configuration information of components of IoT service such as sensor, gateway, network devices, and server
- Optimize information about IoT equipment and manage life cycle
Screenshots
Service Request Item
Dashboard
Service Request List