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The Beginning of a hyper-connected society through the Internet of Things IoT Service Management

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Main Text

IoT Service Management Platform "IoTSM"

What is IoT Service Management(IoT+ITSM=IoTSM)? It is a management system that incorporates an IoT service management system based on IT Service Management as a system for the operation and management of Internet of Things services. It is a support tool for stable "operating" and efficient "management" of IoT services.

System Concepts Diagram

IoT Service Infra
IoTSM Service Desk
Quick fixable by consulting and receiving service inquiry, request, and failure of IoT service user
Considering service satisfaction of user with a single point of contact
IoTSM Incident Management
Support process receiving and processing IoT service failure
Managing failure processing history of IoT service and preventing recurrence
Aim to stable service providing through rapid restoration
IoTSM Change Management
Provide processes for equipment movement and change tasks for solving failure during IoT service operation
Manage change history, Minimize failure caused by planned and authorized change tasks
IoTSm Configuration Management
Grasping current status by managing configuration information of components of IoT service such as sensor, gateway, network devices, and server
Optimize information about IoT equipment and manage life cycle


  • IoT Service Operations Platform IoT SM ViewerService Request Item
  • IoT Service Operations Platform IoT SM ViewerDashboard
  • IoT Service Operations Platform IoT SM ViewerService Request List


  • Acquisition to GS certification mark
  • Acquisition to ISO 14001 certification mark
  • Acquisition to ISO 9001 certification mark
  • Certification of INNOBIZ Technology Innovation-type Small and Medium Enterprises
Unit 218, Building 1, Gyeongin-ro,
Yeongdeungpo-gu, Seoul, Republic of Korea
(Munrae-dong 3-ga, Acehightechcity)
TEL : 02-514-6123
FAX : 02-514-6124
Unit 708, 278, Beotkkot-ro,
Geumcheon-gu, Seoul, Republic of Korea
TEL : 02-2135-7870
FAX : 02-3397-0045

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