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Integrated Control Solution IT Governance

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Main Text

"IT Governance" for IT Govern and Management

IT Governance is a part of cooperate governance. It means the connection between IT and business to achieve the company’s strategy and goal, the establishment of a decision-making mechanism, establish processes that can improve business value through investment performance management, and leadership. It suggests the IT management method in the point of enterprises such as IT business management, IT service management, IT asset management, integrated control, etc.

System Concept Diagram

IT Governance System Concept Diagram

N2M Service Scope

ITG Portal and Business Management
It is a system to show the flow of IT costs from IT planning, introduction, company selection to contract management visibly. It proceduralizes and manages the Investment against budget, and operating costs.
ITSM (IT Service Management)
IT service management system consists of IT operating procedures and Infra, such as service desk, incident, problem management, change and release management, and also configuration management to manage application information.
SLM (Service Level Management)
It sets up KPI(Key Performance Indicator) to measure service level of operated and provided services using the IT service management system. It consistently measures and evaluates.
ITAM (IT Asset Management)
IT Asset Management system methodically classifies IT assets, introduces IT assets, and manages operation information. It implements asset efficiency by managing the IT assets' life cycle.
Integrated Control
It quickly recognizes potential failures by control and monitoring of IT operating infra system and network. Then it supports effective failover processes linked with the ITSM system, etc.

ITSM

Provide basic process and management function of IT Service Management. It supports more effective system construction, operation, and maintenance by facilitating customization from a user's point of view. Additionally, using a strong workflow function, it is possible to implement a flexible work process and manage change consistently.

Service Desk
Integrally receive service requests with a single point of contact for IT service users.
Self-service Request Management
Provide a self-service portal that users can check firstly with the service catalog and knowledge-based searching function.
Big Data Analysis
Provide Smart Analytics function to classify tickets and analyze interest.
Out-of-the-Box Best Practice
Applying intuitive user interface and Out-of-the-Box Best Practice
Change Management
Improve service level with planned and approved change.
Support Mobile Phone and Tablet
Provide access to the main business process functions regardless of time and place.

Applied Cases

  • Provide defined ITSM basic process by integrating various ITSM project experience and knowhow
  • Improve the user’s own problem-solving ability with the service catalog and knowledge-based searching function
  • Provide service request enrollment function of various work types for user convenience and separate screen and procedure by request types

N2M ITSM BP Package

N2M ITSM BP Package provides a basic process of configuration management, such as service request, incident, problem, change, and release, besides definition.

1. ITSM Basic Process Providing, 2. Rapid applying of ITSM system and providing high quality, 3. Providing outputs and training of the ITSM system

Service Level Measurements, Evaluation Solution "Raccoons SLM"

Provide basic process and management function of IT Service Management. It supports more effective system construction, operation, and maintenance by facilitating customization from a user's point of view. Additionally, using a strong workflow function, it is possible to implement a flexible work process and manage change consistently.GS certification

System Concept Diagram

Raccoons SLM Web Console

Strong Points

Life Cycle management from SLA plan to evaluation
Manage Life Cycle from SLA plan, monitoring to evaluation
Effective Collecting-related Function
It is a function for manage the history of RAW data. It checks collecting status
Define the collecting schedule using the Job Scheduler function by each indicator
Check collecting status and able to implement optional gathering manually
Korean Style SLA Evaluation System Support
It is based on the domestic ITSM project and experience of SLM system construction
Flexible response to various domestic SLA metrics
Additional manual management indicators may be applied as necessary
Virtualization Configuration Management
Management of indicators those are automated and not collected
Defined data can be entered with a manual collected data management function
Provide Excel upload of manually collected data
Additional key indicator status, implementing statistical reporting
Support for Flexible SLA Measure Indicator Configuration Method
Manage additional management indicators as well as SLA indicators
Mapping indicator information, SLO information, and related service in indicator Pool
The function of linking gathered data tables
Gathered data field definition function
Register queries for collected data to make various statistics of measure indicators
Apply the actual measurement (RAW data) formula separately

Main Screen (Design Function)

  • Raccoons SLM Main Screen
  • Raccoons SLM Main Screen

ITAM

ITAM consists of 5 types of selectable management modules (portfolio, contract, finance, purchase, software) for IT Asset Management. It provides a user-friendly client environment and manages the life cycle of IT assets with business workflow.

H/W and S/W Asset
Manage IT assets by reducing H/W and S/W costs and optimizing TCO, ROI, and depreciation.
Finance Management for Each Asset
Provide finance value, budget, and cost management with a depreciation of each purchased asset
Charge Back
Provide a function that can manage normal assets and cloud cost distribution (claim).
Asset Portfolio
Manage the overall status of assets using IT asset contract, cost, purchase, finance, and management information.
Centralized Contract Management
Easily grasping the information that H/W or S/W assets are associated with a contract and managing contract by work types.
Purchase
Clear up asset cost, simplify the IT purchase process, and optimize purchase.

System Concept Diagram

ITAM System Concept Diagram

IT Automatic Collection Solution UCMDB

It provides detailed attribute information for asset management of various heterogeneous resources, detailed configuration information from infrastructure to the application level and automatic searching function of related information. Comply with management policies/standard configuration models to efficiently manage configurations.

Automated Search
Reduce collection time with more than 180 search patterns. Search/collect H/W, S/W asset information.
Automated Service Modeling
It provides financial value, budget, and cost management through depreciation for each purchased asset.
Agent and Agentless Method
It collects information of the collection target server with Agent and Agentless Method. The agent distributes manually and automatically.
Topology View
It manages the overall status of your IT assets with information about the contract, cost, purchase, finance, and management of your IT assets.
SW Collection Setting
Users can define and collect using domestic and development SW, not global products, through settings.
Oracle LMS
Clean up asset costs, simplify IT purchasing processes, and optimize purchasing.

Main Screen

  • UCMDB - It collects H/W, S/W detailed attribute information, and related information of collection target sever with Agent and Agent-less method
  • ITAM - Implement asset information, which is collected in an automated collection solution, in conjunction with IT asset management services
  • ITAM - Grasp information such as status, contract, a license of assets as a form of a dashboard. Users can modify the dashboard easily
  • ITAM - Manage physical and virtual hardware management, software and licenses/compliance management/budget/purchase/contract information, and the lifecycle of IT assets through workflow-based processes

Integrated Control

It is a solution for integrated control of the IT infra system and network. It is an optimal solution to control End-To-End service quality and status. N2M offers the service as a delivery partner of NEXTCARE-M Co., Ltd.

System Concept Diagram

Strong Points

System Configuration Management
Basic monitoring setting, and batch registration of monitoring setting using templet, Management Target Groups / Shares / Agents Management
Asset statistics by OS, Asset registration and change history management
DBMS Server Redundancy Grouping and Active-Standby status, Edition information monitoring
Data Setting Function
Threshold setting by the severity of step, and notification functions step-by-step
Notification and failover history management in various ways (Single Text, E-Mail, Popup, Sound)
Various service port monitoring (DNS, HTTP, SSH, TELNET, ICMP, SNMP)
Point-of-Failure Snapshot for identifying causes of failure and process list
Event status information using failure list
System Performance Management
CPU, Memory, Disk, Filesystem, I/O, Process, NIC In/Out, etc.
Daily, weekly, monthly, and year graphs and data lists of performance items of the management target in the form of MRTG
Detail information and service port monitoring by TCP status
Virtualization Configuration Management
Monitoring Host-Guest supporting status by grouping AIX, Openstack virtualization server
Intuitive monitoring view of the Occupancy status of Host (Vmware) event log integrate control resource
System Failure Management
Integrated management of Host (Vmware) event log, log monitoring
Various monitoring setting and Guest batch monitoring by Host/Guest server
Network Configuration Management
Central integrated control function
Router Management (CR1-1, S240, BSP10), DWDM/MSPP(1626LM , 1660SM, 1650SMC)
Configuration Management (Topology Map /Device/ Slot/ Port/ Configuration)
Network Failure Management
Threshold setting by the severity of step, and notification functions step-by-step
Notification and failover history management in various ways (Single Text, E-Mail, Popup, Sound)
Point-of-Failure Snapshot for identifying causes of failure and process list
Failure history statistic and report analysis function
Network Performance Management
Performance items of management targets (Equipment, Port performance management)
Main performance item standard Top-N and Progress monitoring
Detail information by TCP status, and service port monitoring
Inquiring various performance statistics and traffic history
Quality Traffic Management (Expansion)
ER Netflow Information Gathering and Management, Traffic Monitoring
Analysis and Statistic Management
QoS Service Setting Management

Applied Cases

  • Integrated Control ViewerIntegrated Control Viewer
  • Integrated Control Viewer

Footer

  • Acquisition to GS certification mark
  • Acquisition to ISO 14001 certification mark
  • Acquisition to ISO 9001 certification mark
  • Certification of INNOBIZ Technology Innovation-type Small and Medium Enterprises
N2M
Unit 218, Building 1, Gyeongin-ro,
Yeongdeungpo-gu, Seoul, Republic of Korea
(Munrae-dong 3-ga, Acehightechcity)
TEL : 02-514-6123
FAX : 02-514-6124
Nscan
Unit 708, 278, Beotkkot-ro,
Geumcheon-gu, Seoul, Republic of Korea
(SJTechnoville)
TEL : 02-2135-7870
FAX : 02-3397-0045

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