"IT Governance" for IT Govern and Management
IT Governance is a part of cooperate governance. It means the connection between IT and business to achieve the company’s strategy and goal, the establishment of a decision-making mechanism, establish processes that can improve business value through investment performance management, and leadership. It suggests the IT management method in the point of enterprises such as IT business management, IT service management, IT asset management, integrated control, etc.
System Concept Diagram
N2M Service Scope
- ITG Portal and Business Management
- It is a system to show the flow of IT costs from IT planning, introduction, company selection to contract management visibly. It proceduralizes and manages the Investment against budget, and operating costs.
- ITSM (IT Service Management)
- IT service management system consists of IT operating procedures and Infra, such as service desk, incident, problem management, change and release management, and also configuration management to manage application information.
- SLM (Service Level Management)
- It sets up KPI(Key Performance Indicator) to measure service level of operated and provided services using the IT service management system. It consistently measures and evaluates.
- ITAM (IT Asset Management)
- IT Asset Management system methodically classifies IT assets, introduces IT assets, and manages operation information. It implements asset efficiency by managing the IT assets' life cycle.
- Integrated Control
- It quickly recognizes potential failures by control and monitoring of IT operating infra system and network. Then it supports effective failover processes linked with the ITSM system, etc.
ITSM
Provide basic process and management function of IT Service Management. It supports more effective system construction, operation, and maintenance by facilitating customization from a user's point of view. Additionally, using a strong workflow function, it is possible to implement a flexible work process and manage change consistently.
- Service Desk
- Integrally receive service requests with a single point of contact for IT service users.
- Self-service Request Management
- Provide a self-service portal that users can check firstly with the service catalog and knowledge-based searching function.
- Big Data Analysis
- Provide Smart Analytics function to classify tickets and analyze interest.
- Out-of-the-Box Best Practice
- Applying intuitive user interface and Out-of-the-Box Best Practice
- Change Management
- Improve service level with planned and approved change.
- Support Mobile Phone and Tablet
- Provide access to the main business process functions regardless of time and place.
Applied Cases
- Provide defined ITSM basic process by integrating various ITSM project experience and knowhow
- Improve the user’s own problem-solving ability with the service catalog and knowledge-based searching function
- Provide service request enrollment function of various work types for user convenience and separate screen and procedure by request types
N2M ITSM BP Package
N2M ITSM BP Package provides a basic process of configuration management, such as service request, incident, problem, change, and release, besides definition.
Service Level Measurements, Evaluation Solution "Raccoons SLM"
Provide basic process and management function of IT Service Management. It supports more effective system construction, operation, and maintenance by facilitating customization from a user's point of view. Additionally, using a strong workflow function, it is possible to implement a flexible work process and manage change consistently.
System Concept Diagram
Strong Points
- Life Cycle management from SLA plan to evaluation
- Manage Life Cycle from SLA plan, monitoring to evaluation
- Effective Collecting-related Function
- It is a function for manage the history of RAW data. It checks collecting status
- Define the collecting schedule using the Job Scheduler function by each indicator
- Check collecting status and able to implement optional gathering manually
- Korean Style SLA Evaluation System Support
- It is based on the domestic ITSM project and experience of SLM system construction
- Flexible response to various domestic SLA metrics
- Additional manual management indicators may be applied as necessary
- Virtualization Configuration Management
- Management of indicators those are automated and not collected
- Defined data can be entered with a manual collected data management function
- Provide Excel upload of manually collected data
- Additional key indicator status, implementing statistical reporting
- Support for Flexible SLA Measure Indicator Configuration Method
- Manage additional management indicators as well as SLA indicators
- Mapping indicator information, SLO information, and related service in indicator Pool
- The function of linking gathered data tables
- Gathered data field definition function
- Register queries for collected data to make various statistics of measure indicators
- Apply the actual measurement (RAW data) formula separately
Main Screen (Design Function)
ITAM
ITAM consists of 5 types of selectable management modules (portfolio, contract, finance, purchase, software) for IT Asset Management. It provides a user-friendly client environment and manages the life cycle of IT assets with business workflow.
- H/W and S/W Asset
- Manage IT assets by reducing H/W and S/W costs and optimizing TCO, ROI, and depreciation.
- Finance Management for Each Asset
- Provide finance value, budget, and cost management with a depreciation of each purchased asset
- Charge Back
- Provide a function that can manage normal assets and cloud cost distribution (claim).
- Asset Portfolio
- Manage the overall status of assets using IT asset contract, cost, purchase, finance, and management information.
- Centralized Contract Management
- Easily grasping the information that H/W or S/W assets are associated with a contract and managing contract by work types.
- Purchase
- Clear up asset cost, simplify the IT purchase process, and optimize purchase.
System Concept Diagram
IT Automatic Collection Solution UCMDB
It provides detailed attribute information for asset management of various heterogeneous resources, detailed configuration information from infrastructure to the application level and automatic searching function of related information. Comply with management policies/standard configuration models to efficiently manage configurations.
- Automated Search
- Reduce collection time with more than 180 search patterns. Search/collect H/W, S/W asset information.
- Automated Service Modeling
- It provides financial value, budget, and cost management through depreciation for each purchased asset.
- Agent and Agentless Method
- It collects information of the collection target server with Agent and Agentless Method. The agent distributes manually and automatically.
- Topology View
- It manages the overall status of your IT assets with information about the contract, cost, purchase, finance, and management of your IT assets.
- SW Collection Setting
- Users can define and collect using domestic and development SW, not global products, through settings.
- Oracle LMS
- Clean up asset costs, simplify IT purchasing processes, and optimize purchasing.
Main Screen
- UCMDB - It collects H/W, S/W detailed attribute information, and related information of collection target sever with Agent and Agent-less method
- ITAM - Implement asset information, which is collected in an automated collection solution, in conjunction with IT asset management services
- ITAM - Grasp information such as status, contract, a license of assets as a form of a dashboard. Users can modify the dashboard easily
- ITAM - Manage physical and virtual hardware management, software and licenses/compliance management/budget/purchase/contract information, and the lifecycle of IT assets through workflow-based processes
Integrated Control
It is a solution for integrated control of the IT infra system and network. It is an optimal solution to control End-To-End service quality and status. N2M offers the service as a delivery partner of NEXTCARE-M Co., Ltd.
System Concept Diagram
Strong Points
- System Configuration Management
- Basic monitoring setting, and batch registration of monitoring setting using templet, Management Target Groups / Shares / Agents Management
- Asset statistics by OS, Asset registration and change history management
- DBMS Server Redundancy Grouping and Active-Standby status, Edition information monitoring
- Data Setting Function
- Threshold setting by the severity of step, and notification functions step-by-step
- Notification and failover history management in various ways (Single Text, E-Mail, Popup, Sound)
- Various service port monitoring (DNS, HTTP, SSH, TELNET, ICMP, SNMP)
- Point-of-Failure Snapshot for identifying causes of failure and process list
- Event status information using failure list
- System Performance Management
- CPU, Memory, Disk, Filesystem, I/O, Process, NIC In/Out, etc.
- Daily, weekly, monthly, and year graphs and data lists of performance items of the management target in the form of MRTG
- Detail information and service port monitoring by TCP status
- Virtualization Configuration Management
- Monitoring Host-Guest supporting status by grouping AIX, Openstack virtualization server
- Intuitive monitoring view of the Occupancy status of Host (Vmware) event log integrate control resource
- System Failure Management
- Integrated management of Host (Vmware) event log, log monitoring
- Various monitoring setting and Guest batch monitoring by Host/Guest server
- Network Configuration Management
- Central integrated control function
- Router Management (CR1-1, S240, BSP10), DWDM/MSPP(1626LM , 1660SM, 1650SMC)
- Configuration Management (Topology Map /Device/ Slot/ Port/ Configuration)
- Network Failure Management
- Threshold setting by the severity of step, and notification functions step-by-step
- Notification and failover history management in various ways (Single Text, E-Mail, Popup, Sound)
- Point-of-Failure Snapshot for identifying causes of failure and process list
- Failure history statistic and report analysis function
- Network Performance Management
- Performance items of management targets (Equipment, Port performance management)
- Main performance item standard Top-N and Progress monitoring
- Detail information by TCP status, and service port monitoring
- Inquiring various performance statistics and traffic history
- Quality Traffic Management (Expansion)
- ER Netflow Information Gathering and Management, Traffic Monitoring
- Analysis and Statistic Management
- QoS Service Setting Management